Delivery Specialist
Description
Delivery Specialist
About Us:
At Sitecore, our mission is to simplify how brands reach, engage, and serve people by delivering intelligent, personalised digital experiences that connect the world. We empower the world’s most iconic brands to build lifelong relationships with their customers—seamlessly, smartly, and at scale.
As the leading provider of agentic digital experience software, Sitecore brings together content, commerce, and data into one composable platform that enables brands to deliver millions of meaningful, adaptive experiences every day. Trusted by global leaders such as American Express, Porsche, Starbucks, and L’Oréal, Sitecore helps brands transform engagement through experiences that are not only personalised but predictive and dynamic.
Our foundation is our people—a diverse, passionate, and collaborative global team spanning over 25 countries. We believe that every experience matters, and that belief starts with how we work together. Our values guide how we lead, innovate, and connect. They are the behaviors that bring our mission and vision to life, every day, in every interaction.
As we continue to evolve, we are actively cultivating AI skills across our teams to unlock new levels of creativity, efficiency, and insight. From engineering to customer experience, AI capabilities are becoming integral to how we design, build, and deliver the next generation of digital experiences.
About the Role:
This role sits within Sitecore’s CVR Services Solutions Hub (Kuala Lumpur), a centralized team supporting our global Customer Value Realization organization. It provides exposure to both Customer Success and Project Management frameworks within a structured enterprise delivery model.
This is a non-client-facing delivery role focused on executing standardized activities that power Customer Success and Project Management execution. This role produces high-quality, consistent outputs using predefined templates, documented processes, and approved activities from the Hub activity catalogue. It enables regional teams to focus on strategic, client-facing engagement. All work is intake-driven and executed within defined scope and SLA expectations.
What You’ll Do:
- Execute standardized and repeatable activities across Customer Success and Project Management workstreams
- Prepare structured deliverables including project artifacts, status reports, meeting materials and customer success outputs based on approved templates
- Provide field consultants with accurate health, adoption, and project status data to support monitoring, adoption tracking and project execution
- Support project governance by maintaining timelines, milestone tracking and RAID artifacts within defined templates
- Maintain accurate system data and documentation to support reporting and defined customer success and project management metrics
- Follow established processes, templates and documentation standards to ensure consistent, high-quality outputs
- Highlight missing inputs or blockers early through the defined intake and workflow process
- Flag opportunities to streamline templates, improve documentation clarity and strengthen execution consistency
What You Need to Succeed:
- 2-4 years’ experience in consulting support, project coordination, delivery support, customer success support, or similar execution‑oriented roles
- Strong process discipline, attention to detail
- Ability to execute repeatable work to SLA adherence
- Experience with collaboration and PSA tools such as Jira, Confluence, Certinia, ServiceNow or similar platforms
- Understanding of software delivery models and customer lifecycle concepts
- Strong written and spoken English
- Ability to produce clean, customer-ready documentation even in a non-client-facing role
Additional Skills That Set You Apart:
- Experience in SaaS, Professional Services, or Customer Success environments
- Familiarity with Sitecore products or the broader Sitecore ecosystem
- Exposure to structured delivery playbooks, standardized review processes or operational support models used in scaled services hubs
Why Join Sitecore?
At Sitecore, we value innovation, collaboration, and customer success. You'll have the opportunity to work in a forward-thinking environment, with a team of passionate technologists. We offer competitive compensation, ongoing professional development, and the chance to make a meaningful impact on our customers' businesses.
Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.